Five reasons why you may be losing sales

We need to care about our customers and why they came to us, train our staff, find strategies that work and then measure it all

Five reasons why you may be losing salesLast week, Natalie walked into a sports store to buy a swim cap. She found the caps in the store and a young man, the ‘salesperson’ on duty, walked over and asked, “Can I help you?” She told me she said, “Yes, I need a swim cap,” as she stood looking at the rack of…

Retail thrives when it embraces its customers

In an age when the transactional has overtaken the transformational, businesses need to get personal

Retail thrives when it embraces its customersNorman was a world-famous choreographer and dancer. Ian, originally from Scotland, played in bands around the world. Inga moved to Canada from Germany when she met a man and stayed to practise law. Rina was originally from Moldova and had to move during an economic crisis, studied nutrition and knows how to make a difference…

Why raising kids and running a business are almost the same

Both take passion, discipline and determination, and both will cost you sleep

Why raising kids and running a business are almost the sameHarold is a wise old carpenter who was working on the stairs in my house this week. To be honest, in his mid-70s he doesn’t seem that old anymore, but Harold is wise. Over the past 20 years, Harold has supported me in fixing and building things for my businesses and homes. When I asked…

You’ll hear no apologies from the Italian Centre’s Teresa Spinelli

For either her strengths or weaknesses. The owner of the Italian Centre Shop will keep building the business based on her family's traditions

You’ll hear no apologies from the Italian Centre’s Teresa SpinelliTeresa Spinelli is owner of the Italian Centre Shop. Tell me how you came to be running the business? Spinelli: How I came to run the business is really because of family misfortune. Very traditional Italian family and my brother was supposed to take over the business. Unfortunately, he passed away just before his 33rd…

4 tips to getting happy in troubled economic times

Canadian researcher Gillian Mandich offers tips on how to achieve a flow of happiness in your life

4 tips to getting happy in troubled economic timesThe economy is struggling, small business owners are stressed and many people are either unemployed or underemployed. What can you do to find that sliver of happiness in trouble economic times? Canadian researcher Gillian Mandich's has some tips on how to achieve a flow of happiness in your life. Among them: “Implement little rituals: Whether…

The many voices of Doug de Nance

Voice artist, skybox announcer and on-the-floor host of live events across the globe

The many voices of Doug de NanceDoug de Nance is a voice artist, skybox announcer and on-the-floor host of live events across the globe. Tell me what you do and the range of services you’ve been hired to do over the years? Doug: My brand – When he speaks, it’s an event – really covers what I do. I call it voice…

Crowdfunding is democratizing finance

It’s opening up the financial sector, serving acute needs and transforming how businesses raise capital

Crowdfunding is democratizing financeWhen fundraising garnered leftover crumbs, the gatekeepers of finance barely cared to notice. Now digitized, it’s drawing a growing portion of the financial pie, running into regulatory barriers and legal limbo in Canada. The critics of crowdfunding, particularly regarding private equity, make many accurate claims. Open-access financial intermediation dislodges state social services and favours savvy…

Picking the right team is essential to your business success

Have clarity on what the position is, go with your gut, have criteria to measure new staff, use the probation period correctly

Picking the right team is essential to your business successThis week, I’m picking my basketball team for the year. This isn’t a sports fantasy team, it’s a high school basketball team with 12 real people. The stakes are high for me. While I’ll be playing to win, I may or may not pick what seem to be the most talented players, because team dynamics…

5 sure-fire ways to kill your company’s innovation

Bottom line: get comfortable being uncomfortable, take the big risks and encourage your employees to do the same

5 sure-fire ways to kill your company’s innovationInnovation is difficult to come by. It is a fleeting concept that eludes most companies. In fact, the odds of a new product idea reaching full commercialization are less than four per cent. And that is the best case. But there are five sure-fire ways you can make certain innovation never sees the light of…

Shaking things up and raising the profile of clients

Diana Ruff, founder of She Devil Productions, talks about how to make an impact in an increasingly visual world

Shaking things up and raising the profile of clientsDiana Ruff is founder of She Devil Productions. What’s She Devil Productions and when did you start the company? Ruff: In 2012, I was heavily involved in broadcast, media production and documentary work. Most of this was for various other production companies and I said to myself it’s my turn. I’ve done well for others,…
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