‘Any kids yet?’ and other minefield networking questions

Networking is crucial in business these days. But what happens when we break rapport before we even start?

‘Any kids yet?’ and other minefield networking questionsNetworking in business has spawned books, articles, podcasts and videos. You name it, there’s content out there for a business owner looking to rock their networking. The best advice I’ve been given is to simply be curious. Go in, look to have one or two conversations and just ask questions. Then listen. But what happens…

Five reasons why businesses and leaders fail

Most entrepreneurs build a business without a clear concept of what they’re building, the systems they need and where the profit comes from

Five reasons why businesses and leaders failI had a video meeting last week with woman whom we will call Sally. Sally was meeting to talk about her business, which she had started a couple of years ago. At one point in the conversation, Sally said she was making $2,000 a month but needed to make $5,000 from the business. Luckily for…

Working your business when your business doesn’t work

We have to put serious energy into looking at what’s working for us and what’s not and make a decision to adjust our strategies

Working your business when your business doesn’t workIn the winter of 1987, my startup company Winewear Fashions had cash flow problems. Not only could I not take wages, but I hadn’t been able to pay bills for several months without putting cash into the business. I took a job on the side selling books door to door in Vancouver to pay for…

Get the most out of your online meetings

We went from in-person meetings to chaos-driven online meetings. And we didn’t stop to learn how to run these meetings

Get the most out of your online meetingsFor the past six months, business meetings have definitely looked a little different. People are utilizing Zoom calls, Google Meet or Microsoft Teams to replace the in-person meeting. Some don’t like mask protocol, some have their kids at home with them and some just see the advantage of having an online meeting (with one person…

The best leaders build and maintain trust

Five actions that will build trust in your organization. But only sustained behaviour will ensure that trust survives and thrives

The best leaders build and maintain trustTrust is the belief or confidence that one party has in the reliability, integrity and honesty of another party. It’s the expectation that the faith one places in someone else will be honoured. When I asked 537 managers how leaders build and destroy trust, here’s what I learned: It’s always a case of ‘follow the leader.’…

Want a better business? Sleep on it

Running a business requires a lot of brain power. If a business is struggling, it takes even more mental energy. That means you need to be well-rested

Want a better business? Sleep on itLast week, I couldn’t sleep. Whether it was the new project I’m working on or the basketball team I’m coaching, my mind was spinning. I’d fall asleep immediately, but wake up at 2 or 3 a.m. and couldn’t get back to sleep. Wide awake, my mind was turning. I was thinking about new ideas; how…

Three questions to ask when you’ve been disrespected

Is it disrespect, miscommunication or misaligned values that are harming your business relationships?

Three questions to ask when you’ve been disrespected“My client doesn’t respect me!” my colleague vented through the phone. It’s a feeling every entrepreneur has felt at one point or another in their career. It’s one I certainly empathize with. As I listened, it became clear that the client wasn’t being disrespectful. The two parties simply had disconnection in their communication styles, coupled…

The power of mentors in business and life

Mentors come in all shapes and sizes, and in all aspects of our lives. It’s only when they leave us that we truly realize their lasting influence

The power of mentors in business and life“Show me a successful individual and I’ll show you someone who had real positive influences in his or her life. I don’t care what you do for a living – if you do it well, I’m sure there was someone cheering you on or showing the way. A mentor.” – Denzel Washington In the last couple…

Get your raving fans to help drive business growth

Offer them amazing discounts and perks to make sure they know how important they are to your business, then let them spread the word

Get your raving fans to help drive business growthOur online customer buying journey is about to come full circle. We’ve gone from someone first hearing about you all the way to a regular customer becoming a raving fan and helping you grow your business. Let’s recap what we’ve talked about in the past few weeks: We started with interest and awareness. Someone already…

How compassion makes businesses money

Companies organized around values such as love, generosity and endearment have significantly greater stock market returns

How compassion makes businesses moneyMichael was my mentor when it comes to compassion. His heart always went out to anyone who was in a tough spot. As a roommate of Michael’s, I saw him reach out to people in the community who were down on their luck and in pain. He would help to mend hearts even after his…
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