How you should respond to a bullying stranger

Even the brightest minds, when enraged, appear scarcely more coherent than a wild animal

How you should respond to a bullying strangerFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

How to deal with insubordination among your staff

Do nothing? Fire the staff member? Throw in the towel and sell the business?

How to deal with insubordination among your staffGeorge has a small manufacturing plant he bought six months ago because it had good revenue and came with some real estate. However, he didn’t know much, if anything, about the industry. The previous owners kept everything in their heads and had very little documentation. George quickly realized that customer orders were being lost, there…

How to have difficult conversations with your partner

Seven steps to ensuring you have the most productive conversation possible

How to have difficult conversations with your partnerFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

How family businesses can weather generational shifts

The largest wealth transfer in history looms, and family-run businesses need to be ready

How family businesses can weather generational shiftsStories about bitter feuds in family businesses are everywhere these days. From HBO’s Succession and The Righteous Gemstones to the recent feature film House of Gucci to the true story of infighting at Rogers Communications, the popular imagination can’t seem to get enough of sibling rivalry and other forms of strife in business families. Our fascination with such conflict is hardly…

Listening is the first step to resolving any conflict

A misunderstanding doesn’t have to mean the end of the world

Listening is the first step to resolving any conflictFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

How willing are you to stretch your comfort zone?

Fear has the power to hijack our thoughts and behaviours, even when a new path makes sense or is harmless

How willing are you to stretch your comfort zone?I’m often fascinated by how rigidly some folks cling to the familiar, especially when it comes to being asked to do something novel. Not something dangerous – just unfamiliar. In my former career, this came up a lot, with leaders standing up in meetings and asking for “out-of-the-box thinkers.” Then they would point directly at me…

Conflict Coach: I’m doing the work and he’s taking all the credit

It’s important not to lose your cool. A public outcry can leave you looking like an angry toddler

Conflict Coach: I’m doing the work and he’s taking all the creditFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

How to let go of disappointment and avoid conflict

Let go of your expectations of how things are supposed to go

How to let go of disappointment and avoid conflictThe conflicts that rear up in our lives most often stem from unrealized expectations. Each of us has a script we follow, an expectation of how things are supposed to go. When our expectations aren’t met, we can be delighted by the change, significantly disappointed or even angered. When we head to a nice restaurant,…

We’re in this together: how to solve problems big and small

Perhaps it’s time to bring back porch swings and actually meet your neighbours

We’re in this together: how to solve problems big and smallThere will never be a shortage of situations that put people in conflict with one another. From our strong opinions about vaccinations to the economics that drive decision-making. From differences of opinion about in-laws (and outlaws) to parenting to crime prevention and everything in between. Who owns the problem and how it gets solved are…

Don’t get sucked in by “expert” predictions

Forecasters with the biggest news media profiles are especially bad at predicting the future

Don’t get sucked in by “expert” predictionsYears ago, an elderly couple went to a country fair. The husband was captivated by an animated psychic promising to tell his age and what kind of person he is. He inserted a coin, and the machine sprang to life. The animatronic clairvoyant peered into her crystal ball, mumbled a few words, and pointed to…
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