How the mobile phone industry meets – or fails – customer expectations

Adrian Chung of J.D. Power talks about the results of the company’s latest wireless survey and why trust is such a huge component

How the mobile phone industry meets – or fails – customer expectationsAdrian Chung, director of the technology, media and telecom practice at J.D. Power in Canada. What are the key results and findings you can take from a recent wireless experience survey you did? Chung: In this year’s edition of the J.D. Power Wireless Purchase Experience study, we saw a decline in overall satisfaction of six…

Ken LeBlanc is on a mission to create clarity around real estate

The CEO of PropertyGuys.com talks about why the status quo no longer serves consumers and what his company is doing about it

Ken LeBlanc is on a mission to create clarity around real estateKen LeBlanc is CEO and founder of PropertyGuys.com. Tell me about PropertyGuys.com. What it is and what it does? LeBlanc: At PropertyGuys.com, we put the customer back in the driver’s seat so they can take control of their real estate experience. Our private sale approach allows sellers to remain securely at the centre of their…

We fail to accurately measure the digital economy’s impact

GDP also ignores work without pay, the underground economy and plenty of other factors that contribute to our well-being

We fail to accurately measure the digital economy’s impactThe ubiquitous use of gross domestic product (GDP), along with its per capita derivative, means we often get away with writing the abbreviation alone. Yet this widespread social proof offers a false sense of accuracy for a fragile measurement overdue for an update. Economists have long been aware of the vulnerabilities to GDP and other…

Can the food retail industry deliver on delivery?

Consumers are increasingly adamant that convenience can't come at the cost of the environment or our health

Can the food retail industry deliver on delivery?Walmart just announced it will offer a next-day delivery service to customers in the U.S. to compete with Amazon. Walmart will begin by offering service in Phoenix, Las Vegas and southern California, and intends to cover 75 per cent of the United States this year. Customers need to purchase at least US$35 worth of products…

The modern PR movement depends on influencer marketing

Rachel David of Hashtag Communications talks about how the marketing industry has evolved

The modern PR movement depends on influencer marketingRachel David is founder and CEO of Hashtag Communications. What is Hashtag Communications and what do you do? David: We are like a modern-day PR company. Companies like Google, Manulife, Best Buy, Sony, Bell, Huawei, you name it, they corporate brand and they call us. We act like an in-house consultancy for these brands and…

Can we protect privacy in a cashless society?

The key is to find digital mediums of exchange that preserve the distinct attributes of cash

Can we protect privacy in a cashless society?Canada leads the world in the transition to digitized commerce. With more than two credit cards per capita, the cashless economy is approaching swiftly. The move has been largely voluntary, driven by convenience, and half of Canadians favour dispensing with notes and coins altogether. With cash-only businesses declining to near non-existence, what’s the problem? As…

The eBay car lot offers plenty of vehicles, but beware shipping costs

A few things you should know before you start shopping for your next car through the online giant

The eBay car lot offers plenty of vehicles, but beware shipping costsBy now, eBay has become almost as much a part of the public consciousness as Google or Microsoft. Founded almost 25 years ago, it’s far and away the world’s most popular online auction house and, on any given day, millions of visitors peruse its listings. It’s estimated that at least 200 million consumers use it…

Where the music industry congregates online

Shawn Wilson talks about how Muzooka works for more than 1.5 million artists and the industry built around them

Where the music industry congregates onlineShawn Wilson is CEO of Muzooka. What is Muzooka? Wilson: Muzooka is where musical artists and their teams manage their media assets across multiple platforms from one central hub. Update your photos, bio, social media and video links on Muzooka, and we distribute those to our many industry partners, who always need access to the…

Kidoodle offers safe alternatives for family viewing

President Neil Gruninger wants to create a YouTube alternative for families, content producers and family brands

Kidoodle offers safe alternatives for family viewingNeil Gruninger is president and chief product officer of Kidoodle TV. What is Kidoodle TV? Gruninger: Kidoodle.TV is a Safe Streaming video service for children that delivers thousands of hours of vetted children's programs to Internet-connected devices, such as smartphones, tablets, smart TVs, personal computers, Roku, Apple TV and many others. How, when and why…

Liberal budget sells the farm along with quotas

From supply management to food strategy to rural Internet to food processing to export targets, the government got it all wrong

Liberal budget sells the farm along with quotasMost people expected an electoral budget from the federal government this week and that’s exactly what Canadians got. But for the agri-food sector, the budget was underwhelming at best and provided little hope for the near future. Let’s start with supply management. The Liberal government opted to do exactly what the previous Conservative government did…
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