Insurance customers demand real-time services, customization

Susan Johnston of Accenture Canada talks about delivering hyper-personalized, on-demand services

Insurance customers demand real-time services, customizationSusan Johnston is managing director of financial services at Accenture Canada. What were the key findings of the recent report Technology Vision for Insurance 2019? Johnston: Our latest Technology Vision for Insurance 2019 report found that insurance companies are now focused on how they can shape the world around people and select the right moments…

How the insurance industry can embrace the digital age

Tom Super of J.D. Power talks about the company's surprising findings about the insurance industry

How the insurance industry can embrace the digital ageTom Super is vice-president of property and casualty insurance intelligence at J.D. Power. Are insurance companies meeting customer expectations for digital self-service tools, customer service channels and omni-channel integration? Super: Insurance companies are fairly strong when it comes to customer service channels. Insurance has always been a very service heavy business and the lessons learned…

Ford introduces its enhanced SYNC 3 infotainment system

Newest-customer centric update developed in-house with major contributions by Ford’s Canadian software teams

Ford introduces its enhanced SYNC 3 infotainment systemA secure, functional, seamless and enjoyable customer experience with in-car infotainment is an absolute necessity given technological advancements and the need to keep people safe on the road. That’s why Ford has delivered its latest version of SYNC 3, which will first be featured in the soon-to-be-released 2020 Ford Explorer. “People expect systems to be…

Helping the world run better

Dominika Warchol Hann of SAP Canada on the value of diversity, innovation and creating workforce recognition

Helping the world run betterDominika Warchol Hann is principal of value advisory at SAP Canada. What is SAP Canada and what does it do? Warchol Hann: SAP is the global market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. In Canada, SAP serves more than 16,900 businesses in 25…

Ken LeBlanc is on a mission to create clarity around real estate

The CEO of PropertyGuys.com talks about why the status quo no longer serves consumers and what his company is doing about it

Ken LeBlanc is on a mission to create clarity around real estateKen LeBlanc is CEO and founder of PropertyGuys.com. Tell me about PropertyGuys.com. What it is and what it does? LeBlanc: At PropertyGuys.com, we put the customer back in the driver’s seat so they can take control of their real estate experience. Our private sale approach allows sellers to remain securely at the centre of their…

Dell’s new screen technology may help you sleep better at night

Manages in-display high-energy visible blue light while maintaining colour performance

Dell’s new screen technology may help you sleep better at nightSome of us are glued to our phones, tablets or computers every waking moment. And we've all heard people say how too much display time is bad for you. There are healthy levels and ranges of blue light. Studies show that blue light helps alertness during the day and is essential for cognitive functions. However,…

Delivery options: drone or driverless vehicle with robot?

Ford and Agility Robotics have teamed up to reimagine the package delivery business

Delivery options: drone or driverless vehicle with robot?If the thought of getting your latest online purchase – particularly large, heavy ones – delivered by a drone makes you feel uneasy, how about having a robot deliver it after arriving in a self-driven car? Autonomous delivery testing isn’t new. In 2017, Ford Motor Co. partnered with Domino's in the U.S. to test self-driving…

Food delivery apps bite into Canadian marketplace

The user rates of food delivery apps reached record levels in May 2019 and are likely to expand after 2021

Food delivery apps bite into Canadian marketplaceFood delivery apps are changing the Canadian restaurant landscape – and more changes are on the horizon, according to a recent survey. The user rate for food delivery apps reached record levels in May. A recent survey conducted by Angus Reid Global, in partnership with the Agri-Food Analytics Lab at Dalhousie University, suggests that 29…

Disruptive platforms create fair market conditions

Peer-to-peer platforms such as Airbnb bring more resources to the market, increasing supply and lowering prices

Disruptive platforms create fair market conditionsUber drivers in Buenos Aires ask passengers to ride up front to avoid vigilante attacks, since an Argentine judge has ruled Uber illegal and the country’s banks have cut off Uber’s access. The city’s taxi cartel has shut down roads and brought violence and arson upon Uber drivers and vehicles. Yet Uber’s popularity has exploded…

Modular home maker aims to be world beater

The resource price crash of 2014 forced Horizon North to turn its old business model on its head

Modular home maker aims to be world beaterA high-end home built by an oil-and-gas logistics company? Now, that’s disruptive technology at work. Disruption is a way of life now for Horizon North, a company that has had to be exceptionally nimble after the resource price crash of 2014 turned its old business model on its head. Created as a spinoff from Mullen…
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