Four things business owners owe their employees

A safe environment, fair pay, leadership and consideration for employees’ futures should always be at the forefront

Four things business owners owe their employeesI recently heard of a leader within an organization who was treating his assistant much like a slave. Not only was the leader verbally demeaning to the assistant, he would often bring his dog to work and expect his assistant clean up the mess his dog left in the building. Working in a non-unionized environment,…

Taking the guesswork out of exercise

Hifa Maleki of Orangetheory Fitness talks about why gyms make sense for many people

Taking the guesswork out of exerciseHifa Maleki is vice-president of franchise development and operations at OTF (Orangetheory Fitness) Canada Inc. What is Orangetheory Fitness and what makes it different from other fitness centres in Canada? Maleki: Orangetheory Fitness is a group workout broken into intervals of cardiovascular and strength training. Backed by the science of excess post-exercise oxygen consumption or…

Body language hacks to project leadership presence on video

Body language, posture, voice modulation and pitch, eye contact, hand gestures, dressing for success and much more

Body language hacks to project leadership presence on videoYou may be a senior-level executive, an innovative entrepreneur, or a respected expert in your field – but when you’re on camera, do you know how to project leadership presence? Sylvia Gorajek is a video strategist and executive producer helping Fortune 500 and Silicon Valley tech startups narrate their stories with impact. I was honoured…

Non-profit and charity executive directors too often isolated

What does a properly functioning board of directors look like and how can its members pull their weight?

Non-profit and charity executive directors too often isolatedIf you’ve ever sat on the board of a non-profit or charity, sports organization or even a company, you’ve probably noticed that most meetings are boring. Usually one person, the president, runs the meeting using Robert’s Rules of Order. After minimal discussion, the board votes on agenda items, provided a quorum has shown up. Without…

Psychological resilience a key for entrepreneurial success

‘The word entrepreneur is synonymous with stepping out of your comfort zone’

Psychological resilience a key for entrepreneurial successPsychological resilience enables entrepreneurs to cope with challenges more effectively. A recent study conducted by Smith School of Business at Queen's University, in partnership with Concordia University, revealed how resilience alone accounts for an eight per cent greater chance of business survival. When mixed with the ability to interpret challenges or setbacks as puzzles to…

Poor customer service suggests Telus is doomed

After wasting hours of my life, I realized I was not the valued customer Telus continued to claim I was

Poor customer service suggests Telus is doomedOne of the first signs of a business headed for decline is poor customer service. When we fail to meet our customers’ expectations for our product or service, they generally start to leave us for other options. Business owners should always keep a close finger on the pulse of our customer service. For the three…

Malika Rajani puts the accent on high style and quality

Leather and outerwear designer is making an impact internationally with her edgy creations

Malika Rajani puts the accent on high style and qualityMalika Rajani is founder and creative director of Malika Rajani - Leather and Outerwear. Tell me about your business and what you do? Rajani: I’m an independent Canadian fashion designer. I started my namesake outerwear line after graduating from Parsons School of Design in New York City. I specialize in leather and wool and cashmere…

You’ll reap what you sow if you don’t bail on your business too early

As entrepreneurs we all heed our calls, we plant our seeds and hope they germinate. But we need to stay patient

You’ll reap what you sow if you don’t bail on your business too earlyI was driving through the Prairies last week and as I saw farm after farm for sale, my mind drifted to what it would be like to be a farmer. I imagined the rhythm of the seasons, the sense of accomplishment of seeing crops grow before my eyes and the reaping of abundance from seeds…

Entrepreneurs buying other businesses to grow, says new report

Increasing number of businesses for sale as entrepreneurs get older, days BDC report

Entrepreneurs buying other businesses to grow, says new reportEntrepreneurs who acquire other businesses do so to grow, says a report released on Tuesday by the Business Development Bank of Canada (BDC). And Pierre Cléroux, vice-president of research and chief economist at BDC, said the issue has become important because of the increasing number of businesses for sale as entrepreneurs get older. “For many…

Broader store hours ultimately benefit consumers

In Quebec, the debate rages again – even though the case for deregulation is overwhelming, according to economists

Broader store hours ultimately benefit consumersEvery few years, Quebec discusses store opening hours in the province. There are ebbs and flows to the discussion and we now seem to be at a flow point. The discussion pits smaller stores that want shorter hours versus larger stores that want fewer restrictions on opening hours. Rarely are consumers and workers brought into…
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