The entrepreneur’s tricky work-life balancing act

Our business problems are difficult to leave behind, especially when the business is tied to us personally, financially or emotionally

The entrepreneur’s tricky work-life balancing actI was in Jose’s office one morning recently and he asked why I hadn’t brought up the business at hand when we were at the ball game a couple nights before. “I didn’t want to bother you with my problem in your off time,” I said. “I figured I would see you at our next appointment…

Beware of ghosts haunting your organization

I've seen how ghosts can haunt organizations around the world. It wouldn't surprise me if your company was also haunted

Beware of ghosts haunting your organizationI not only believe in ghosts, I've seen how they haunt organizations around the world. It wouldn't surprise me if your company were haunted. In fact, I'd be surprised if it weren't! I even wrote a (almost true) story about a young woman chasing a ghost through a parallel universe located in the ventilation system…

The biggest mistake most small business owners make

We need to develop systems of hiring and monitoring our employees to ensure we have the right people

The biggest mistake most small business owners makeBob was frustrated, stressed and upset. One of his key employees, Keith, had just left to start his own business and had taken another staff member with him. I wasn’t surprised. I’d been working with Bob for several months and had met Keith several times. My impression wasn’t favourable and I had discussed this with…

The painful – and necessary – lessons that losing teaches us

Losing gives you greater clarity and insight, adds a little humility, and builds resilience

The painful – and necessary – lessons that losing teaches usI’ve been called a loser more than once. Often it’s by my kids, who don’t like some stupid joke I just played on them. But I’ve also made a bucketful of mistakes in my time on this Earth and have lost everything from money to employees to elections to friends. I’ve even lost the trail…

5 tips to help ensure your next meeting is a success

The logistics behind planning a meeting are just as important as the content so always ask your meeting participants for their feedback

5 tips to help ensure your next meeting is a successContent is king. The room in which you experience that content is queen. If you doubt that, you haven't met a bad room situation. Or, you haven't asked others their opinion about meeting logistics – or listened when they said something. Believe me, people express their opinions about meeting logistics. Over an 18-month period, I…

Adding the human element to virtual communication

From email to phone calls to video conferencing, how to manage what you project to make the best leadership impression

Adding the human element to virtual communicationBeing perceived as a leader is the essence of leadership presence. While most of my coaching focuses on helping leaders enhance their presence in face-to-face encounters, I also realize that a different set of skills is required for projecting leadership presence when communicating virtually. Communication mediums run a spectrum from lean to rich. A lean…

Five things your business could learn from Starbucks

Customer service, exclusive products, ambience, pricing and systems are all important to the coffee giant – and you

Five things your business could learn from StarbucksMy wife Margaret likes Starbucks but when I ask her what she likes about it, she can’t quite put her finger on just what it is. She tells me that the coffee is good (I don’t drink coffee so I wouldn’t know) but I have friends who say that McDonald’s coffee is even better. She…

How leaders project charisma

Any leader can be perceived as more charismatic if he or she practices and improves a few basic skills

How leaders project charismaLet's face it, in business dealings, charisma counts. A lot. And charisma is as much about body language and impression management as it is about issues and substance. I've seen many qualified people get passed over for promotion (or lose a sale or fail an interview) simply because they couldn’t project a sense of professional…

How to avoid an onstage meltdown

Four tips to ensuring your speech or presentation doesn't end in disaster

How to avoid an onstage meltdownStuff happens. But when it does, especially to a high-profile individual at a major event, you can bet the whole world will know about it seconds after it happens. One incident that come to mind involved Elton John, who stormed off the stage during a Vegas gig last year after a fan jumped on stage…

Take your values off the walls and display them in the halls

Values must be integrated into processes, policies and organizational behaviour before they become tangible

Take your values off the walls and display them in the hallsA sales manager read an article about his company’s refusal to deal with any country where under-the-table money was part of the negotiation process. He circled the article and wrote the words “Right on!” in the column, and mailed it to his CEO. The attached note said: “I’m proud to work in a company whose…
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